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Frequently Asked Questions

Payment issue

Q: How can I pay?

A: You can choose "Online Payment" (Credit Card) or "Offline Payment" (Bank Transfer/FPS) during checkout.

Q: Institutions can only pay by cheque, is that okay?

A: Yes, we provide payment-after-delivery service for institutions. Corporate customers need to stamp and confirm the quotation. We will send the goods first, and the official invoice and receipt will be sent along with the package.

Logistic issue

Q: How is the shipping cost calculated?

A: All our products include local surface mail in Hong Kong. Customers can add registered mail fee or change to SF Express as needed. The additional fee will be displayed on the checkout page.

Q: If I choose S.F. Express, can I choose a designated address, a smart locker or a service station?

Answer: Yes. We are happy to send packages according to customer's instructions.

Q: How long does it take to ship after the order is placed?

A: Under normal circumstances, we will send the package within 2 working days, and notify the customer by email; if it is a purchasing product, we will notify the estimated delivery time separately, and update the overseas logistics situation in a timely manner.

Pencil Grips | Scissors for kids | Fidget toys | CANDO Theraputty
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Sensory Training Tools (HK)

Email: stthkg@gmail.com

WhatsApp: (852) 5427-3882

Mailing Address: Room D5, 14/F Pahsang Industrial,

16 San On Street, Tuen Mun, HONG KONG SAR

© 2016 by  Sensory Training Tools (HK).  All Rights Reserved. Powered by Wix.com

The information provided by this website and its person in charge is for education and health information promotion only, the purpose is to provide different health information, and does not provide medical diagnosis or professional medical advice. We are obliged to make you fully aware that the content of these messages is not intended to replace the professional advice or treatment recommendations of physicians, therapists, nurses or other healthcare professionals. It is not a substitute for formal face-to-face consultations between doctors and patients, nor should it be regarded as any referral theory. This website and its person in charge are not responsible for any legal proceedings arising from any medical problems or accidents, nor do they bear any legal responsibility.

 

The cases and suggestions put forward by this website and its person in charge are from sources of information that ordinary people can believe to be true, and their content is directed at general health issues. However, the correct diagnosis and treatment will depend on individual circumstances. Therefore, it is recommended that you seek advice from professional medical professionals regarding your personal physical condition, so as to prescribe the right medicine. Instead, we should not rely solely on the information provided by this website and its responsible persons. There is no patient-doctor relationship between you and this website and its person in charge, and this website and its person in charge have no responsibility for doctors or medical personnel. If you self-medicate without the supervision of a doctor or qualified medical personnel, you shall bear all the consequences by yourself, and this website and its person in charge do not have any legal responsibility for this behavior.

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